Orders/Exchange/Returns/Refund and Cancellation Policy
Ordering at www.boddess.com is customer friendly. Browse the website to make your purchase. Just select the products you want to shop, enter the quantity you desire and click on "Add to Bag".
Please provide your shipping address and payment information. Please refer to the payment options available to you. Once you have successfully opted your payment mode / made your payment, your order will be processed online immediately and will be shipped to you.
We accept orders only for delivery in India.
Cancellation and Refund of an order:
In case, you wish to cancel your order, get in touch with customer care through call +91-7303395449 or drop an email at email@example.com. Also, Orders can be cancelled on website using the Cancel button. Orders can be cancelled only before order status changes to shipped or 48 hours from order placement – whichever is earlier. Cancel button is disabled from website after order is shipped.
In case of cancellation of prepaid orders, refund of your amount will be processed within 7-12 business days as per our Exchange / Return policies.
For cash on delivery transactions, we will initiate a bank transfer for the refund amount against the billing details shared by you. This process will start after receiving the products back as per Exchange / Return policies and your bank details on email. It will take an additional 7-12 business days for the amount to reflect in your account
Exchange / Return policy:
Though we strive to give you a great customer experience each time you shop with us, but considering the fact that same products cannot be used by other customers upon return due to hygiene factors, we don’t accept exchange or return of the products once sold or delivered.
In case of any damage or quality issue with the product, we exchange the product. All you need to do is give us a call within 24 hours of delivery. Our customer care details are +91-7303395449 or drop an email at firstname.lastname@example.org.
Exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an undamaged condition and subject to following terms:
- Return / exchange / replacement for goods/ merchandise are subject to inspection and checking by Boddess Team.
- Damages due to neglect, improper usage or wrong application will not be covered; under our Exchange / Returns Policy.
- Cash on Delivery (COD) convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
- Once your exchange / return request has been accepted, the exchange / refund process will be completed within 7-12 business days, subject to picking & product inspection.
- Some special rules for promotional offers may override Boddess Exchange/ Returns Policy.
- To check which items cannot be exchanged, please call our customer care number on +91-7303395449 through business days (Monday to Saturday) or mail us at email@example.com. We are constantly working to include more and more products to our exchange list.
- In case you choose an item of higher value, you can pay the differential amount by way of Net Banking, Credit card / Debit card etc.
- The cancelled product will be picked up by our courier partners and the refund will be processed once the products have been received and verified at our warehouse
- Place your item in its original packaging box if available else put in a box, please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice if available. Keep the product and the package ready for pickup by Boddess
- The product should be returned to our address at: Boddess, House of Beauty Pvt Ltd/O Ecom Express Private Limited, Hadbast 143, Khasra No 59, Revenue Estate, Patheri ,Gurugram, Haryana, 122413
- However, do give us a call and we can help you with the steps to follow in case of exchange / return: