Boddess Account

What is the process for creating an account with Boddess?

 You can create an account with Boddess by following the below steps:

 Visit our website https://www.boddess.com/ or download our App by searching "Boddess" on the Play Store (For Android users) or the IOS App store (For IOS users)

• Find and click on the sign-in button on the App or Website
• Click the sign-up button and enter your details including Name, phone number, email address, and the password of your choice. You may also use one of your social media credentials to create an account
• Please ensure that the entered email id and mobile number are correct as these are needed for your future communication with us.

What are the benefits of registering with Boddess?

Creating an account with Boddess comes with a suite of benefits:

 Access to the best beauty brands, both national and international

• Access to exclusive discounts and promotions
• Latest beauty trends, tips and advice on your fingertips
• Track all your orders at one place
• Rate and review products
• Earn reward points. Do check out our rewards program
• Shop without having to fill in your address and payment details after the first purchase
• Get personalised recommendations

How can I save my address on Boddess?

When you sign up for your Boddess account, you can enter all your details including your address and phone number on the account page and it will be recorded for future purposes. This way you do not have to keep filling in your details for every new order.To edit your address(es), go to your 'My Account' section and you will find an option to edit your address there.

What if I have forgotten my account password?

You can reset your password if you are unable to recall it. While logging in to your account, you may use the OTP option that will allow you to access your account. Alternatively, you may contact the Boddess customer support team to help reset your account password.

Why am I receiving an error message when attempting to sign in to my Boddess account?

 You may be receiving an error message if you’ve entered your user id or password incorrectly. If your user id or password is correct, try logging in again after 10-15 minutes. If the problem persists, you may contact the Boddess customer support team to help reset your account password.

How do I contact the Boddess team if I have a problem creating an account?

You can reach out to us at care@boddess.in or dial +91 7303395449. You can also reach us through our chat feature which is available on both the website and App.

 Order Placement

How can I place an order with Boddess?

 You can place an order in a few simple steps:

 Login to your Boddess account; If you do not have a Boddess account, you would need to create one

• Click the 'Add to Bag' button on the products you wish to purchase and they will be added to your shopping bag
• Once you have added all your favourite products, click on your shopping bag in the top right corner of the page and click on the proceed button
• You can then review your purchase and also apply any applicable coupons/ promotions. Click on the next button to move to the next step
• Provide us with your shipping details, payment details and complete your order.
• Minimum order value must be Rs. 200
• Once the order is placed, you will see a confirmation page with an order ID. Also, we will send you an email and an SMS confirming your order
• Post ordering, you can track your order details in the “My Order” section of your account menu

What does 'Out of Stock' mean?

 Out of stock means that currently the product is not available in the Boddess warehouse.

Can I order a product that is Out of Stock?

 Unfortunately, products listed as “Out of Stock” are not available for sale.

Can I club my orders from different brands to be delivered together?

 Yes, you can club products from multiple brands to be delivered together. In certain cases, where orders are delivered from different warehouses, you would receive the orders in different shipments.

Do I have to have an account to place an order at Boddess?

 Yes, you would need an account to place an order with Boddess.

Can I buy multiple products in a single order?

 Yes, you can add multiple products in a single order. Just add all the products you wish to buy in your shopping bag and then complete the purchase.

How do I know that my order is confirmed?

 Once your order is confirmed, you will see a confirmation page displaying a unique Order ID. In addition, you will receive an email and an SMS confirming your order details.

What is the maximum number of items and quantities that I can buy in one order?

 In one order, you can buy a maximum of 5 pieces of a single item.  However, there is no restriction on the number of orders or quantities that can be purchased in a week or a month. We intend to sell items for the personal consumption of the user or his/ her family/ acquaintances. Mass orders with the intention of re-selling will be canceled as per our policy.

Can I ship the products to an address that is different from my billing address?

 Yes, you can do so by filling the address you wish to ship your order to, as the ‘shipping address’.

How can I edit my shipping address after confirmation?

 Please reach out to the Boddess customer support team in case you need to change your shipping address post order confirmation.

Can I edit my order after confirmation?

 Unfortunately, you cannot edit your order after confirmation. However, you can cancel the order as per our cancellation policy and create a new order.

Can I leave items in my shopping bag for future purchase?

 Yes, you can leave items in your shopping bag. However the price and availability of these products may change over time. Hence, there is a possibility that the product may get sold out or the discount on the product may change from the time you added it to your shopping bag.

How do I add items to my wishlist?

 To add an item to your wish list, click on the 'Heart' icon on the product image. You can access the wishlist anytime to check the items added in it. You can access your wishlist on the top right hand corner if you are using the website. On the App, it will be on the bottom panel in the “Account” section.

Please note that there is a possibility that the product may get sold out or the discount on the product may change from the time you added it to your wishlist.

What are the available payment methods at Boddess?

 Boddess provides all popular payment methods:

• Net banking
• Credit/Debit card
• UPI
• Wallets
• Cash on Delivery (COD)

Because of the current pandemic situation, we encourage our customers to use prepaid methods instead of COD to avoid exchange of currency between our delivery partner and yourself.

How do I find out if my location or address is serviceable?

 On the product page you will find an option of “Enter Pin Code to Check Availability”. You can enter your shipping Pincode here to know the serviceability of your desired location.

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Order Status

How can I change the address or phone number in my order?

 Please reach out to the Boddess customer support team in case you need to change your shipping address or phone number post order confirmation.

My order has been shipped. How can I track my order/ shipment?

 You can track your order by following the below steps:

 Sign in to your account using the same account from which you have placed the order

• Go to the “My Account” section which you can find at the top right corner of the Boddess website or bottom panel on the Boddess App
• Select “My Orders” from the menu and you will be able to find the tracking link for your order here
• You can track the status of your package 24 hours after your order is dispatched from our warehouse. In case you are unable to track your order, please try after 12 hours again

 We will also be sharing a tracking link via SMS which can be used to track your order post-dispatch. Please feel free to reach out the to the Boddess customer support team in case your tracking link is not working.

Why is my order not showing?        

 If your most recent order is not showing after successful payment, please be rest assured & try checking the same after 10 minutes. If you still face the issue, then kindly contact the Boddess customer support team for futher assistance.

What do I do in cases of failed delivery?

 In case the delivery gets failed, kindly reach out to the Boddess customer support team and we will help you out.

Cancellations Policy

What is Boddess’s cancellation policy?

 In case, you wish to cancel your order, get in touch with customer care through call +91-7303395449 or drop an email at customercare@boddess.in. Also, orders can be cancelled on website using the Cancel button. Orders can be cancelled only before order status changes to shipped or 48 hours from order placement – whichever is earlier. Cancel button is disabled from website after the order is shipped.

 In case of cancellation of prepaid orders, the refund of your amount will be processed within 7-12 business days as per our Exchange / Return policies.

 For cash on delivery transactions, we will initiate a bank transfer for the refund amount against the billing details shared by you. This process will start after receiving the products back as per our Exchange / Return policies and your bank details on email. It will take an additional 7-12 business days for the amount to reflect in your account.

Are there any cancellation charges?

 There are no separate charges for canceling an item or the complete order.

How do I cancel an order? (before it has been shipped)

 If the order or the item(s) that you want to cancel have not been shipped yet, you can cancel the order directly through your "My Orders" section.

How do I cancel an order? (once it has been shipped)

 If you wish to cancel an order that has been shipped but has not yet been delivered, please reach out to the Boddess customer support team. Also, kindly do not accept the delivery of the order if you wish to cancel it.

Will shipping charges be refunded if I cancel?

 We don’t charge any shipping charges currently.

When will I get my Refund?

 In case of cancellation of prepaid orders, refund of your amount will be processed within 7-12 business days as per our Exchange / Return policies.

What if I used coupon codes or gift card or reward points for payment and I have to cancel my order?

 Coupon codes are intended for one-time use only and shall be treated as used even if you cancel the order.

 If you had redeemed reward points for an order, the same will be credited back to your account in the case of a cancellation.

 In case you used a gift card amount, the same would be credited back to your gift card in the case of a cancellation.

What is Boddess’s Exchange/ Return & Refunds policy ?

 Though we strive to give you a great customer experience each time you shop with us, but considering the fact that same products cannot be used by other customers upon return due to hygiene factors, we don’t accept exchange or return of the products once sold or delivered.

 In case of any damage or quality issue with the product, we either accept returns or exchange the product. All you need to do is give us a call within 7 days of delivery. You can call us on +91-7303395449 or drop an email at customercare@boddess.in.

 Return/ Exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an undamaged condition and subject to following terms:

 Return / exchange / replacement for goods/ merchandise are subject to inspection and checking by Boddess Team

• Damages due to neglect, improper usage or wrong application will not be covered under our Exchange / Returns Policy
• Cash on Delivery (COD) convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges
• Once your exchange / return request has been accepted, the exchange / refund process will be completed within 7-12 business days, subject to picking & product inspection
• Some special rules for promotional offers may override Boddess Exchange/ Returns Policy
• To check which items cannot be exchanged, please call our customer care number on +91-7303395449through business days or mail us at customercare@boddess.in. We are constantly working to include more and more products to our exchange list
• In case you choose an item of higher value, you can pay the differential amount by way of Net Banking, Credit card / Debit card etc
• The damaged/ to be returned/ cancelled product will be picked up by our courier partners and the refund will be processed once the products have been received and verified at our warehouse
• Place your item in its original packaging box if available else put in a box. Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice if available. Keep the product and the package ready for pickup by our courier partner
• The product should be returned to our address at: Boddess, House of Beauty Pvt Ltd/O Ecom Express Private Limited, Hadbast 143, Khasra No 59, Revenue Estate, Patheri ,Gurugram, Haryana, 122413

 How do I return an item purchased on Boddess?

 For any return request you can reach out to us at customercare@boddess.in or dial +91 7303395449 and we will help you out. All returns are subject to our return & exchange policy.

 I have received a damaged /defective /wrong product in my order, how should I proceed?

 In case you have been sent wrong or defective item(s) please report the issue to us on our email id customercare@boddess.in within 7 days of the delivery with clear pictures of the damaged item. In case of COD orders, please also provide your bank details where you would want your refund. Once the request is shared by you, we will contact you and assist you with the returns/ exchange process. Please bear with us in such cases as we validate such cases with our warehouse before processing returns and refunds.

How can I track my return status?

 You can reach out to the Boddess customer support team to check your returns status.

When will I get a refund for my returned items/order?

 Post you return your order to our delivery partner, it reaches our warehouse where we do a validation and quality check. If there are any concerns, we will contact you. Else we will immediately initiate a refund. 

 In case of prepaid orders, refund of your amount will be processed within 7-12 business days as per our Exchange / Return policies. For cash on delivery transactions, we will initiate a bank transfer for the refund amount against the bank account details shared by you. This process will start after receiving the products back as per Exchange / Return policies and your bank details on email. It will take an additional 7-12 business days for the amount to reflect in your account.

When I return an item or order, do I have to return the complimentary gift?

 Yes, you would have to return the complimentary gift as well in case you return an order fully or partly.

What if I want to return one/few items from my delivered order?

 If you have ordered multiple items, you can initiate a return/replacement for any individual item subject to our return/ exchange policy. If you have any issues related to the delivered items please reach out to us at customercare@boddess.in or dial +91 7303395449 and we will help you out.

When I return my delivered item(s) or order(s), what happens to the reward points and coupons?

 Post a return, your reward points are reversed back to your Boddess account. However, coupons and vouchers are consumed as they are for limited periods.

What will be the mode of refund?

 You will get your refund to the original payment mode which was used at the time of placing the order.

If you have paid using cash on delivery option then we would refund the amount to the bank account details provided by you while initiating the refund.

What if there is a discrepancy in the refunded amount?

 In case of any discrepancy, please reach out to us on customercare@boddess.in or dial +91 7303395449 and we will help you out.

Shipping & Delivery Policies

What are the shipping/ delivery charges at Boddess?

We charge a flat shipping fee of INR 50 for orders below INR 499 . For orders that are above INR 499 there is no shipping charge. 

Are there any hidden charges (Octroi or Sales Tax) when I shop on Boddess?

 No, there are no hidden charges such as sales tax,octroi etc. when you shop with Boddess.

What is the delivery process that Boddess follows?

 We follow the below delivery process:

Once our system processes your order, your products are inspected thoroughly to ensure that they are in a perfect condition.After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.

• Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach the provided address or at a suitable time, they will contact you to resolve the issue
• If they are unable to contact you they will inform the Boddess team and the Boddess customer support team will try to contact you
• In case we are unable to reach you, then the order will be canceled and returned to the warehouse

How are items packaged?

 We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap. We pride ourselves on the quality of our packaging.

Is the gift packaging option available at Boddess?

 Currently this feature is not available.

My order will be shipped in multiple shipments? What does this mean?

 This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations. Rest assured, you will only have to pay the shipping/COD charge if applicable, at the shipment level.

What if I want to send my order to a different address or change shipping address post order placement?

 You may specify the shipping address at the time of order placemement. If you have already placed your order, you may also edit the shipping order before it is dispatched by going to “My orders” section on the App or website. In case your order has already been dispatched, you can reach out to us on customercare@boddess.in or dial +91 7303395449 and we will help you out.

Are the services of Boddess available across India ?

 Yes, we deliver across all major pin codes in India.

Does Boddess ship internationally?

 No we are present only in India at the moment.

Which delivery partners does Boddess Use?

 We work with the most trusted delivery partners like Delhivery, Ecom. Express and Bluedart.

What is the estimated delivery time?

 Delivery timelines depend on the location where you want your order to be delivered. To check the delivery timelines for your desired pincode please follow the below steps:

Go to the Product page

• You will find an option of “Enter Pin Code to Check Availability” just below the “Add to Bag” section
• Enter your pincode and press check button to get an estimated delivery timeline for this product

We usually dispatch most orders within 2-5 business days:

 Though, we keep inventory of our catalogue, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products

• While we are trying our best to avoid this situation, these products might delay your order. Product delivery may also get delayed due to reasons attributable to logistics, public holidays, etc.
• If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes

My order has been shipped. How can I track my order/ shipment?

You can track your order by following the below steps:

Sign in to your account using the same account from which you have placed the order

• Go to the “My Account” section which you can find at the top right corner of the Boddess website or bottom panel on the Boddess App
• Select “My Orders” from the menu and you will be able to find the tracking link for your order here
• You can track the status of your package 24 hours after your order is dispatched from our warehouse. In case you are unable to track your order, please try after 12 hours again

We will also be sharing a tracking link via SMS which can be used to track your order post-dispatch. Please feel free to reach out the to the Boddess customer support team in case your tracking link is not working.

What to do if I am not available at the time of delivery?

 If you are unable to receive an order, you can reach out to the Boddess customer support team and we will help you out.

What if I want to make a digital payment at the time of delivery and my order is COD?

 Yes, this is possible. Our courier partners accept digital payments at the time of delivery.

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Product Authenticity

What measures does Boddess take to ensure that the products are 100% original and authentic? 

 We at Boddess make sure that we sell 100% authentic products by sourcing these products directly from the brand or their authorized distributors. We also do rigorous quality checks at our warehouse at the time of receiving these products from the brands/ their authorised distributors.

What measures does Boddess take to ensure the products are not damaged during delivery?

To ensure your products remain undamaged during the shipping process, we use premium quality packaging. Each individual product is packaged in a bubble wrap while fragile items like bottles are safely secured with additional bubble wrap. We maintain a very high level of quality control and have received minimal complaints about the quality of our packaging.

Payment Related

What are the payment methods available with Boddess?

Boddess provides all popular payment methods:

• Net banking
• Credit/Debit card
• UPI
• Wallets
• Cash on Delivery (COD)

Because of the current pandemic situation, we encourage our customers to use prepaid methods instead of COD to avoid exchange of currency between our delivery partner and yourself.

How safe is it to use debit/credit/net banking or make a UPI payment on Boddess?

We work with the most trusted payment gateway partners. Please be assured that your transactions are safe with Boddess.

What does the PayU Payment Gateway do?

The PayU payment gateway is one of the largest and most secure consumer payment processors in the world. It is a state-of the-art payment gateway that protects your account details when you shop on Boddess by encrypting sensitive information like your card number. It is VeriSign Secured and validated by Payment Card Industry compliant Control Code.

Does Boddess have Cash on Delivery facility?

Yes, we do have the cash on delivery facility.

How can I use Reward Points to pay for my order?

You need to be a registered Boddess customer to earn and spend using reward points. Once you add all the products to your shopping bag, you will see the option of using the rewards points while completing the purchase. If you do not have enough Reward Points, you can pay the remaining amount using any other form of payment.

Collaboration Related

Where to reach out if I am interested in a Partnership/Collaboration with Boddess?

You can reach out to us on influencers@houseofbeauty.net.in  or customercare@boddess.in and we will put you in touch with the relevant team to take it forward.

Where to reach out if I am interested in a Partnership/Collaboration with Boddess?

You can reach out to us on influencers@houseofbeauty.net.in  or customercare@boddess.in and we will put you in touch with the relevant team to take it forward.